REMOTE SUPPORT
What it is:
What is required:
Why you would use it:
Will you always be able to connect to my computer / How will I know you're connected:
Yorkton In-Town rates
$25.00 / incident*
$150.00 / year UNLIMITED INCIDENT contract
NOTE: This is NOT a service contract. Regular service rates still apply.
Non-Yorkton rates
$50.00 / incident*
$250.00 / year UNLIMTED INCIDENT contract
NOTE: This is NOT a service contract. Regular service rates still apply.
*An incident is defined as: A problem, or problems that were identified during the initial remote support contact. Multiple sessions may be required to resolve an incident, but only one incident surcharge will be charged for items identified during the initial call. For per-incident clients, if remote support is unable to resolve the issue, and it requires in-office or on-site support, the incident charge will be credited back or not be charged at the time of the invoicing, as mileage charges will then apply. No credits will be applied for contract holders who require in-house or on-site technical services.
- Rather than coming on-site to your home or business, Many technical issues can be resolved either: 1. by phone alone, or 2. for computer related issues, in conjunction with a small remote support program and the Internet, a Call A Tech technician can connect to, and remotely control your computer system.
What is required:
- A telephone connection that can be brought near the equipment being diagnosed.
- A functioning High Speed Internet Connection, if required, for remotely connecting to your computer system(s)
- A computer must be functioning enough to get the remote software installed and running
- Someone on the remote end to initiate to be the eyes, ears and hands of the support call
Why you would use it:
- Faster service: Rather than have to bring your equipment (computer, electronics, etc.) into the office, or book a time when a technician can come to your location, remote support can be scheduled in a smaller time slot, and usually quicker than a call personally on-site.
- More convenient: You won't have to unhook your equipment and bring it in, make a second trip back to pick it up, and then hook it back up. Scheduling can be done around other items currently occupying your time. For computers, once a remote support session is initiated, many times, the rest of the repair can be done with little to no interaction on the remote end.
- Save $$$$$: Your time, and the technician's time are valuable. Remote support saves the time it would take you to unhook, take your computer in, and a second trip back to get it, and then hook it up. On a typical service call the technician starts charging for the service call, the time they leave the office, until they return, and for ALL the time while they are on-site. In a remote support session, there is NO mileage charge, just a per incident surcharge, or yearly service contract. This surcharge is levied due to the increased service level you will be receiving, and also to help cover the costs of the specialty software required to perform the remote session on your computer. In addition, while scans and configurations are taking time to run on your computer, the technician has the ability to be doing other things around the office. That time is not on your bill like it would have been if the technician were on-site.
Will you always be able to connect to my computer / How will I know you're connected:
- The software that is used to initiate a remote session with your computer(s) is loaded temporarily and must be continually running in order for the technician to connect to your system(s). Once that software has been exited, the technician can no longer connect.
- As a safety precaution, and a notification to you, the desktop background gets changed to black, so you know someone is connected.
- Some clients who require ongoing service, or service when they are not necessarily at their computer, can opt to have the software permanently installed for unattended remote support. If you opt to have unattended remote support software to be installed, be assured that Call A Tech is a professional business and would not connect to your computer, without proper authorization, and only when required.
Yorkton In-Town rates
$25.00 / incident*
$150.00 / year UNLIMITED INCIDENT contract
NOTE: This is NOT a service contract. Regular service rates still apply.
Non-Yorkton rates
$50.00 / incident*
$250.00 / year UNLIMTED INCIDENT contract
NOTE: This is NOT a service contract. Regular service rates still apply.
*An incident is defined as: A problem, or problems that were identified during the initial remote support contact. Multiple sessions may be required to resolve an incident, but only one incident surcharge will be charged for items identified during the initial call. For per-incident clients, if remote support is unable to resolve the issue, and it requires in-office or on-site support, the incident charge will be credited back or not be charged at the time of the invoicing, as mileage charges will then apply. No credits will be applied for contract holders who require in-house or on-site technical services.
**By clicking on, and installing remote support software, and accepting assistance from Call A Tech Consulting Services, you agree to the Remote Support surcharges as outlined above, in addition to regular service rates, which still apply.